(Download Resume Here)
I am a warrior for humanity through the balance of heart-mind coherence—an avid problem-solver and team collaborator who is mindfully optimistic and joyful. Tenacity runs through my veins the way coffee keeps others alive, and I meet every challenge with an inspiring attitude. I intuitively see, listen, and think from all perspectives, and I find collaborating across diverse landscapes thrilling.
I have walked alongside C-level executives and high-net-worth individuals as their trusted partner in fast-paced, change-oriented, high-growth environments, maintaining the discretion and confidentiality on which such relationships are built. My experience spans executive and personal assistance, household management, musician tour management, and the personal and professional initiatives of those I support. Across it all, I am a humble master at orchestrating the details that keep both ventures and lives running seamlessly. I have an impeccable ability to graciously attend to the specific needs of each person I serve and to anticipate needs before they arise.
A loyal ally with the desire and experience to shift swiftly from errand runner to trusted right hand—and the courage to lead a team when necessary—I hold confidentiality and trust as sacred. My energy is dynamic and happy, delivered with the calmness of a Zen Master. To be of service is not simply what I do—it is who I am, and I thrive on being helpful and impactful, surprising and delighting others through every act of care.
10+ Years C-Level Advisory Support
10+ Years Personal Assistant
6+ Years Hands-On Private Household and Domestic Affairs Management
for an HNW Principal
4+ Years Operations & Tour Management
10+ Years Cross-Team Collaboration & Problem Resolution
10+ Years Business Strategy
10+ Years Business Development
10+ Years Strategic Planning
10+ Years Calendar Management
10+ Years Scheduling
10+ Years Event Planning
10+ Years Project Management
10+ Years Human Resources
10+ Years Office Management
10+ Years Confidentiality
10+ Years Customer Service
10+ Years Start-Up Companies
10+ Years Travel Coordination
Universal Audio
Multi-Grammy Award-Winning Producer of Music Production Equipment
Privately Held, 260 Employees
Executive Assistant & Personal Assistant to CEO & the Putnam Family
2020-Present
Advisor and assistant to the CEO. Supports the CEO with the leadership, strategic planning, and management of the organization. Personal Assistant to the Putnam family and their domestic affairs.
• Reports to the CEO
• Trusted Objective Advisor
• Manages Administrative Team
• Goal Planning & Management
• Leadership Management & Training
• Plan & Lead Weekly Executive Team Meetings
• Cross-Functional Team Coordinator
• Leadership Conflict Resolution
• Liaison between the CEO and Music Industry Peers
• Manage Quarterly Board Meeting Preparation
• Manage Executive Administrative Team
• UA Charitable Giving
• UA Carbon Footprint
• Time Prioritization & Calendar Management
Raue
Rock Band
Operations & Tour Manager
2020-Present
Trusted right-hand to the recording artist. Supporting both the artist and the day-to-day operations of the Raue Music brand. Manages personal, professional, and touring needs to keep the artist organized, prepared, and free to focus on the work.
• Personal Assistant
• Executive Support
• Tour Planning & Management (US, Mexico & Canada)
• Touring Team Development & Management
• Tour Bus Management
• Vendor Management
• Budget & Expense Management
• Scheduling & Calendar Management
• Process Refinement & Implementation Using Notion, Asana & AI
• Works Closely with Sony/Disharmony, 5B Management, & Independent Artist Group
Livie & Luca
Product Design,
Privately Held, 17 Employees
Chief of Staff
2020-2020
Loyal and trusted assistant to the CEO. Supported the CEO with the day-to-day management of her role and responsibilities. This allowed her to remain organized, prepared, and accountable to the organization.
• Reported to the CEO
• Trusted Advisor
• Personal Assistant
• Cross-Team Collaboration
• Meeting Facilitation (Remote and in Person)
• Business Strategy
• Business Development
• Strategic Planning
• Scheduling
• Calendar Management
• Email Management
• Expense Reports
• Event Planning
• Equity Raising
• Travel Arrangement
• Project Management
• Social Media
• Confidentiality of Corporate Initiatives & Human Resources
• Document Management
• Employee Recruiting
• Employee Onboarding
• Employee Training
• Community Outreach
Heartjuice.net
Philanthropy
Privately Held Start-Up, 3 Contributors
Co-Founder
2017-2021
Co-Founder of Heartjuice.net, a personal project that creates experiences to enhance
connectivity between human beings
• Business Strategy
• Business Development
• Strategic Planning
• Created Print and Website Content
• Designed and Produced Printed Marketing Material
• Setup & Registered Business
• Calendar Management
• Expense Management
• Customized Apparel
• Designed an E-Commerce Website in Squarespace
J Crew
Retail, Privately Held, 10,000+ Employees
Store Director (Multiple Locations)
2014-2017
Store Director responsible for the daily operations of J Crew’s physical locations in Carmel by the Sea, California, and Los Gatos, California. A regional leader who transitioned between locations to create and facilitate the evolution of employee development and customer retention programs. Outlined processes for project initiatives and ensured smooth and timely execution across all entities. Oversaw the management of customer support, facilities, human resources, inventory, operations, sales, and training for 50+ employees. Reported directly to C- Level Executives. Responsible for a 218% growth in our Enterprise Selling Channel and 185% increase in our Direct Selling Vertical, resulting in gains of up to 30% in new customer growth. Set a company record for existing customer retention and was a market leader in inventory management with annual losses .03% of sales. Daily tasks included the following functions.
• Reported to COO
• Business Strategy
• Business Development
• Strategic Planning
• Scheduling for 50+ Employees
• Calendar Management
• Email Management of Store Correspondence, Customer Issues, & Company Directives
• Expense Reports
• Event Planning
• Hosting Weekly Events in Store Events
• Data Collection
• Data Analysis
• Project Management
• Purchasing
• CRM Testing and Implementation
• Social Media
• Confidentiality of Corporate Initiatives & Human Resources
• Document Management
• Employee Recruiting
• Employee Onboarding
• Employee Training
• Community Outreach
• Cross-Team Collaboration
Anthropologie
Retail, Privately Held, 16,000+ Employees
Store Operations Manager & Sales Manager (Multiple Locations)
2011-2014
Store Operations & Sales Manager responsible for the daily operations and sales management in Carmel by the Sea, California, and Los Gatos, California. Created and implemented change management initiatives across the region. Lead the management of customer support, facilities, human resources, inventory, operations, sales, and training for 45+ employees. Reported directly to the Store Manager and C-Level Executives. Elevated employee and customer experiences resulting in revenue growth exceeding 20% of plan, with the highest increase to comp over LY in the company. Daily tasks included the following functions.
• Reported to the Vice President
• Business Strategy
• Business Development
• Strategic Planning
• Scheduling for 45+ Employees
• Calendar Management
• Email Management of Store Correspondence, Customer Issues, & Company Directives
• Expense Reports
• Event planning
• Hosting Weekly Events in Store Events
• Data Collection
• Data Analysis
• Project Management
• Purchasing
• Social Media
• Business Processes
• Confidentiality of Corporate Initiatives
• Confidentiality of Human Resource Activities
• Document Management
• Employee Recruiting
• Employee Onboarding
• Employee Training
• Community Outreach
• Cross-Team Collaboration
Anthropologie Personal Shopper
2010-2011
Supported C-Level management in designing and implementing their Personal Shopper program. The third-highest-ranked Personal Shopper in the nation, residing at the Anthropologie store located in the Cherry Creek Mall in Denver, Colorado.
Realty Lending Partners
Real Estate, Mortgage Banking, Marketing, 7 Employees
Executive Assistant & Chief Operations Officer
2006-2010
Supported the CEO in his role and managed the operations of 5 separate business units consisting of mortgage banking, real estate, real estate marketing, and property management. Managed the CEO’s calendar and email communication. Designed and project-managed marketing strategies for 30+ partnerships. Created and presented educational training programs for clients, with consistent seminar attendance of 100+ individuals. Hired, trained, and managed employees to sell services and support customer relations.Implemented data management and analytical tools such as Salesforce (CRM).
• CEO Executive Support
• Business Strategy
• Business Development
• Strategic Planning
• CEO Email Management
• Expenses/Budgeting
• Project Management
• Event Planning
• Travel Planning
• Marketing
• Customer Service
• Sales
• Data Collection
• Data Analysis
• Salesforce CRM Configuration
• Employee Recruiting
• Employee Onboarding
• Business Processes
• Content Creation
• Human Resources
• Training
• Budget
• Asset Acquisition
• Property Manager
• Cross-Team Collaboration
• Entrepreneur
Redhawk Industries
Security & Services Nationwide, Privately Held, 1200 employees
Director of Information Technologies & Operations
2002-2006
Principal director in the acquisition and merger of 15 separate business entities in the areas of manufacturing, retail, and services. Created functional requirement assessments, configured systems, and constructed testing reviews with pilots for all mergers. Directly hired and managed a team of 20 employees consisting of Network Administrators, Analysts, Developers, Help Desk Staff, Trainers, and Outside Consultants. Managed all business systems and internal help desk support nationally for over 550 employees. Executed an $8 million annual budget with actual spending 10% below plan. Led the tier one SAP/Oracle ERP evaluation and procurement negotiations. Part of the initial start-up team that grew the company into a national leader in the industry, recognized as the fastest-growing privately held company in Denver, Colorado.
• Reported to the CEO
• Business Strategy
• Business Development
• Strategic Planning
• Acquisition Management
• Scheduling for 20 Employees
• Travel Coordination for 20 Employees
• Expenses/Budgeting
• Project Management
• ERP Procurement
• ERP Implementation
• Business Intelligence
• Process Documentation
• Travel Planning
• Expenses/Budgeting
• Data Collection
• Data Analysis
• Employee Recruiting
• Employee Onboarding
• Training
• High Growth
• Start-up
• Confidentiality
• Cross-Team Collaboration
Additional Companies
SilkRoad, Leap Wireless, 112 Inc - Senior Project Manager, Systems Implementation
Onsale - Accounting Systems Manager
Remedy Corporation - Accounts Payable Manager
Adobe - Accounts Payable
Certifications
Notary Public, State of California
Notary Public, State of Colorado
Claude AI, Notion, Zoom Facilitator, Asana, XChange Method - Leadership & Facilitation, Session Lab, Slack, Google Suite, Microsoft Office Suite, Adobe Creative Suite, Concur, Dayforce CRM, Salesforce CRM, SAP, Oracle, Squarespace, QuickBooks, Dynamics, SuccessFactors, Evernote, OneNote
College of San Mateo
SAP CO, FI, MM, PP
Oracle Business System
Microsoft Database Architect, SQL
YOGA Alliance 200 Hour Anusara Yoga Element Certified
(303).241.2888
cheri@cherikalenian.com